FAQ
Where do the products ship from? how long it will take? |
| If it is OEM/ODM, you can get the products for around 20-40 days. |
| If it is in stock, We will ship immediately, you can get the products in 3-15 days. |
| What is your warranty? |
| We offer a 2-year manufacturer's warranty for board. The accessories warranty for the board is 1 years. |
What is your small order quantity? |
| We have boards and accessories. |
| It depends on your requests. |
| please contact us to discuss your requests. |
| We will give you the best solution! |
Can I get a sample? how about the fee? |
| Yes, no problem. We only charge the retail price for the sample. And when you decide to order with us, the fee of simple will be considered for free. |
| Most of the factories will charge more money which is already over the retail price of sample. |
How much does shipping cost? |
| it depends on your location and deliver methords. By Express/Air/Sea to door or to the port, we work with many quality shipping agents, very good service at reasonable freight. |
How I can pay? |
| Paypal for samples, TT or Alibaba Trade Assureance Order is avaliable for bulk order, It will be acceptable if you have a new way to pay as well! |
Can we put our logo on the Boards/Accessories? |
| Of course. We offer OEM/ODM service. You can make your own logo and style! Besides, we own so much data from different markets. We can give you design advice if you need as well! |
What about packaging? |
| We know how important packaging means for customers. Mostly our packings use a neutral carton box. Some clients are retailer in shop/supermarket, they required the color carton box with their own design and logo. |
| All goods will be 100% packaged properly and safely! |
Do you have all documents which are approved to sell in my country? |
| Yes! we have all the documents from different countries. please contact our customer services for more details if you want. |
What about your after-sale service? |
| We will reply to you within 3 hours of working time. And we will give you a solution within 3 days. |
What is your payment term? |
| 30% deposit +70% balance payment before shipping. |
| Got more questions? |
| Please contact us: [email protected] |
