SHERO SURF offers professional service support (complete product information and timely after-sales service) to make sure you have no worries after sale. Please read the FAQ firstly. If the listed answers still can not slove your problems or you want to share your ideas with us, please contact with us, we will reply you as soon as received your request.
Q1 Can I get a FREE sample?
ANS: We only charge the retail price for the sample. And will return back once confirmed the bulk order. Most of the factories will charge more money which is already over the retail price.
Q2 How can I order surf products from SHERO SURF？
ANS:1. By website: Our URL is www.sherosurf.com
2. By E-mail: Our Email address is [email protected], Include a phone number and shipping details.
3. By Whatsapp: 86-13560783720. We'll need your name, Email, phone number, shipping address, and list of products.
4. By Alibaba: Our store is www.sherosurf.en.alibaba.com
Q3 Can you put our logo on the order items?
ANS: Yes, we can make your own logo and style on the products and package! Besides, we own so much data from different markets. Glad to offer you design advice if you need as well.
Q4 How much does shipping cost?
ANS: We will ship the goods by express, by sea, by train or by air. We will quote you after the order list confirmed.
Q5 How I can pay?
ANS: Paypal for samples, TT or Alibaba Trade Assureance Order is avaliable for bulk order, It will be acceptable if you have a new way to pay as well.
Q6 How do you control the quality?
ANS: SHERO SURF products are constructed using the best quality components and superior workmanship. That's why we use covering stitch on surf poncho/surfboard sock as it is more even takes more labor-hour.
Our changing mat 600D oxford fabric with waterproof coating, and thicker drawstring than most brands, it comes with a reusable bag, easy for you storage and for advertising, you can print your logo/website/ins etc. on the bag.
We use Germany BASF materail for surf leash cord, that`s why the cord is still gloosy and durable after long time use.
Our dry bag material is 500D 0.50mm PVC Tarpaulin, bag bottom is connected with the body by high frequency. So have very good Waterproof/ Sandproof/ Dustproof effect.
Refer to the accessories of bike rack, we will 100% inspection to gurantee no parts missing and always put one more screw.
We do everything we can to make sure you get a solid reliable product.